PLEASE: In accordance with the relevant law, print the following agreement in 12-point bold font and read it carefully. Any buyer shopping on our website is deemed to have read and accepted all clauses of this sales agreement without further notification.

SELLER: BBKA GLOBAL DIŞ TİCARET LİMİTED ŞİRKETİ

ADDRESS: Esentepe Mahallesi, Keskin Kalem Sokak, Arya Plaza No:17/2, Şişli / Istanbul

PHONE: 0532 386 53 18

EMAIL: [email protected]

BUYER: Customer (Buyer, the person shopping on the Seller’s website www.loftino.com

. The address and contact information provided in the invoice will be considered valid.)

By accepting this agreement, the Buyer acknowledges that upon confirming the order, they are obliged to pay the order price and any applicable shipping, taxes, or additional fees, and that they have been duly informed of this obligation.

ARTICLE 2: SUBJECT OF THE AGREEMENT

This agreement governs the sale and delivery of goods/services ordered electronically by the Buyer from the Seller’s website www.loftino.com

, in accordance with Law No. 6502 on Consumer Protection and the Distance Sales Regulation, and defines the rights and obligations of the parties.

The Buyer confirms that they are aware of the essential characteristics of the goods/services, the sales price, payment method, delivery conditions, and the right of withdrawal, that they have electronically verified this information, and subsequently placed the order. Products whose packaging, seals, or protective elements have been opened cannot be returned due to health and hygiene reasons; opening the product packaging constitutes an exception to the right of withdrawal.

Prices listed and displayed on the website are the sales prices and remain valid until updated or changed. For time-limited offers, the listed price is valid until the end of the specified period.

The Buyer confirms that all information entered into the system during registration or purchase belongs to them or that they have permission to use it. They acknowledge that they will not enter any data that does not belong to them. The preliminary information and invoice on the www.loftino.com

 payment page form an integral part of this agreement. Once the order is placed, the Buyer is deemed to have accepted all terms of this agreement.

ARTICLE 3: DATE OF AGREEMENT, DELIVERY OF GOODS/SERVICES, PERFORMANCE LOCATION, AND DELIVERY METHOD

This agreement is established on the date the Buyer places the order. The goods/services will be delivered to the address specified by the Buyer. Packages suspected of being damaged during shipment must be opened and checked in front of the shipping company representative. If any damage is found, a report must be made, and the product should not be accepted. Failure to prepare a report implies the Buyer accepts that the shipping company has fulfilled its duties.

ARTICLE 4: GENERAL PROVISIONS

4.1. The Buyer confirms that they have read and acknowledged the preliminary information about the product’s characteristics, sales price, payment method, and delivery terms, and have electronically confirmed their order.

4.2. The product will be delivered, packaged with its invoice, to the Buyer’s specified address within a maximum of 30 days.

4.3. The Seller is not responsible if the product is delivered to another person/entity and that person/entity refuses delivery.

4.4. The Buyer is responsible for inspecting the product upon delivery, refusing acceptance if any shipping damage is noticed, and having a report prepared by the shipping company representative. Otherwise, the Seller accepts no liability.

4.5. The agreement approved by the Buyer during checkout is valid in all cases.

4.6. Unless otherwise specified in writing by the Seller, the Buyer must have fully paid for the product before delivery. If payment has not been made, the Seller may cancel the agreement and refuse delivery.

4.7. If payment is not completed by the bank/financial institution issuing the credit card used for the transaction after delivery, the product must be returned to the Seller within 3 days, with all costs borne by the Buyer. The Seller reserves all contractual and legal rights regarding collection of the product price. For clarity, installment or deferred payment options provided by banks or financial institutions are considered credit; products fully paid to the Seller are considered full-price sales, not installment sales. Legal rights in case of unpaid installments remain valid, including termination of the agreement and collection of remaining debt with default interest. In case of default by the Buyer, 5% monthly default interest will be applied.

ARTICLE 5: RIGHT OF WITHDRAWAL

The Buyer may return the product within 14 days without opening the Seller’s packaging, with approval from customer service. After the returned product reaches our warehouse and inspection is completed, the refund will be processed to the Buyer’s bank account.

Packages suspected of being damaged during shipment must be opened and inspected in front of the shipping company representative. If any damage is found, a report must be prepared, and the product must not be accepted. If no report is made, the Buyer accepts that the shipping company fulfilled its duties.

Products showing any damage, breakage, tampering, tearing, or use will not be accepted for return, and no refund will be issued.

Returned products will be processed within seven (7) business days from the moment they arrive at the warehouse. Credit card refunds will be made within five (5) business days after approval. Banks may not reflect refunds in the same billing cycle; the Buyer must contact their bank in such cases.

ARTICLE 6: PERSONAL DATA PROTECTION AND PRIVACY

Information provided by the Buyer in this agreement or for payment purposes will not be shared with third parties, except with contracted shipping companies. If the Seller is legally or administratively required to disclose such information, the Buyer cannot hold the Seller liable. The Seller will process personal data in accordance with Law No. 6698 and ensure technical and administrative measures to prevent unlawful processing, access, or disclosure. Personal data will be deleted, destroyed, or anonymized when the purpose for processing is fulfilled, in compliance with legal requirements. By accepting this agreement, the Buyer confirms that they have been informed about personal data processing in accordance with Law No. 6698 and the Disclosure Notice.

ARTICLE 7: EVIDENCE, JURISDICTION, AND ENFORCEMENT

In case of any dispute arising from this agreement, the Seller’s records (including electronic and audio recordings) are considered definitive evidence. Consumer Arbitration Committees are authorized up to the legally defined limit; disputes exceeding this limit fall under the jurisdiction of Istanbul Anatolian/European Consumer Courts and Enforcement Offices.

The Buyer declares that they have read and accepted all conditions and explanations in this agreement and the order form, have reviewed all sales terms and preliminary information, and accepts them fully.

By completing payment for an order on the Site, the Buyer is deemed to have accepted all terms of this agreement. The Seller is responsible for ensuring that the Buyer has confirmed reading and acceptance of this agreement on the website before completing the order.